About user support

User support Webpage for the registered user of our T-Engine related products

http://www.t-engine4u.com/en/support/support.html

Please check our User support Webpage about update information on target software, developing software, specifications and documents.
Please type in your registration number (1XXX-XXXX-XXXX) to enter this page.
This page is available for one year after registration. Availability of the page after the expiration will be informed you.

During first one month technical support for free

During first one month technical support is available by e-mail at T-Engine Support Center, Personal Media Corporation.

T-Engine Support Center, Personal Media Corporation
e-mail: te-sales@personal-media.co.jp

Fill in query form, and send it by e-mail to our T-Engine Support Center with as subject "QandA(Teamacaron):..." or "QandA(T-Kernel 2/x86):...".
First one month technical support covers from installation of the product to verification of sample programs.
Please send your questions from your registered e-mail address.
Please write your registration number (1XXX-XXXX-XXXX) in your query form.
Please write your query form in Japanese or English.
Some kinds of questions, including about GNU based compiler/linker, will require times to response, or not to be responsible.
The following kinds of support is not included in our products. It is optional. Please contact us to: te-sales@personal-media.co.jp
1. Technical support about contents of "T-Kernel Specification", "Implementation Specification", "Library Manual", "Device Driver Manual", etc.
2. Technical support depending to your own programming (including debugging).
3. Technical support about Windows(Cygwin) and Linux.
After the first one month technical support term expires, please consider placing an order of optional support plans if needed.

T-Engine Basic Support (available as an option)

"T-Engine Basic Support", an optional technical support plan is highly recommended, if you need the technical support after the first one month technical support term expires. If you order this technical support, our T-Engine Support Center could answer your questions under the following terms.

Price:: 100,000 Yen (Not including tax).
Contract period:: One year.
Number of cases:: Up to 10 cases.

Technical support by e-mail at our T-Engine Support Center.
Please write your query form in Japanese or English.
For more information on this optional support, please contact our sales division mentioned below.

General support / solution related to T-Engine/T-Kernel products

Please contact to our sales division about license, porting to other hardware, technical seminar, system solution and so on:

Sales division, Personal Media Corporation

e-mail: te-sales@personal-media.co.jp
Phone: +81-3-5759-8305
Fax: +81-3-5759-8306
http://www.t-engine4u.com/en/

Hardware trouble and repair

Please accept the following terms and contact to our sales division above.

The hardware of our T-Engine related products such as Teaboard2/ARM920-MX1 Teatouch(Teaboard2+LCD board) and Teamacaron are warranted for one year from the date of your purchase, as long as the hardware is normally used under the good environmental condition and good manner of operation. However, shipping cost for the damaged hardware should be paid at your end.
Even if the hardware is still under warranty, the repair cost should be charged to you when the cause of trouble is due to misusage or modification or act of God.